This Support Policy describes what support you can expect from the YooHoo Themes support team.
If you have any questions about Yoohoo Themes Support Policy or do not agree with it, please Contact Us before using this Website. We often amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 June 2018.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Policy Covers
We only offer support for Yoohoo Themes products, sold on yoohoothemes.com. Our support service includes assistance in installations, configuring and use. Before submitting a ticket, be sure to check out our documentation page for the product in question.
Users that currently have an active license for a product (usually for a period of 1 year from date of purchase – unless stated otherwise) will be illegible for receiving priority support from our provided support channels.
We will not cover support for third party integrations or any customizations for Yoohoo Themes products.
Product Support Channels
Yoohoo Themes currently only offers email support.
Our general support hours are from Monday to Friday 08:00 – 16:00 (GMT +2). Here at Yoohoo Themes, we strive to offer our users with stellar support whether it’s pre-sale or after sale queries. We will try our best to attend to threads within 24 hour intervals. If your query is technical please allow for a longer response time as we try our best to troubleshoot on our end so you may not have any downtime.
We currently do not offer support outside of this timeframe.